Shipping

Accuride Parts Direct offers free shipping of all orders with ship-to addresses in the contiguous United States, Mexico, and Canada, with the following exceptions: 

• United States shipments exclude: Alaska and Hawaii.
• Canadian shipments exclude: Newfoundland, Labrador, Prince Edward Island, Nunavut, Northwest and Yukon territories, and Vancouver Island

Returns

When a shipping or invoice discrepancy occurs, the customer should contact Customer Service at: (800) 626-7096 or (800) 488-5422. Explain the situation or reasons for the discrepancy to the Customer Service representative. In the event of a shipping discrepancy, the Customer Service representative will require the following documentation in order to process your claim:

 

1)  Purchase order number

2)  Part numbers and quantity

3)  Debit memo or information on company letterhead

 

In the event of an overage, or incorrect parts, Accuride Aftermarket will forward to the customer a Return Material Authorization (RMA). The RMA helps to ensure proper handling of the product once it reaches Accuride Aftermarket. All returns to Accuride Aftermarket must be accompanied by an RMA. If the return is the result of a customer error, the customer will be responsible for the return freight expense. If the return is the result of an Accuride Aftermarket error, Accuride Aftermarket will be responsible for the return freight expense. Contact Accuride Aftermarket to determine the preferred carrier to ship the return. All returns for which Accuride Aftermarket has responsibility for the freight must ship via the carrier specified by Accuride Aftermarket. The customer will be charged for excess freight expenses for all returns not sent via the specified preferred carrier. Parts must be returned in saleable condition and in their original packaging. 

 

All claims must be in writing and reported within two weeks after receipt of material or invoice. Claims received beyond the two-week period will be refused.

 

Shipping Damage Claims

 

Freight Prepaid Shipments - A claim for damage in transit must be made by the customer to Accuride Aftermarket Customer Service as soon as the damage is discovered, and in any event, no later than seven (7) days thereafter. Retain all boxes, cartons, package materials and damaged product for inspection. Accuride Aftermarket Customer Service will then make a claim to the carrier. Pictures are required of incident and parts for investigation.

 

Freight Collect - A claim for damage in transit must be made by the customer directly to the carrier/consignee as soon as the damage is discovered. Retain all boxes, cartons, package materials and damaged product for inspection by delivery carrier. Accuride Aftermarket is not liable for the condition of merchandise that has been handled by the consignee once the consignee has accepted the product from Accuride Aftermarket. Do not deduct the damaged product from your payment remittance.

 

Refused Shipments

“Refused shipments” are not allowed.

 

All Accuride aftermarket purchases are subject to Accuride’s Sales Terms and Conditions, as updated from time to time, which may be found here: Accuride's full Sales Terms and Conditions